At least it wasn't in my job description until yesterday. Life has been...well....let's just say it hasn't been dull. Yesterday was my first solo flight taking the helm of the front desk. As it always seems to happen....the most unusual circumstances...something to throw my wolrd into a psycho dizzy whirl....as usual. I came into work and my Supervisor pulled me aside and explained one of our guests was having a very tough time. His life took a tailspin turn discovering his wife was leaving himm and his mother passed away all at once. He turned to alcohol and we watched sadly as he stumbled through the lobbby on the way back to his room. Soon, his coworkers came more amd more aware as his new habit had taken a toll on his ability to do his job. His manager was notified and we found ourselves hosting a full fledged intervention right there at work. All went well when the managers were there, but as they returned home and dwindled he returned from going out for dinner and obviously more than a few drinks. When he tried to place a few more small bottles of wine on the counter my security guard, Art and I confronted him. I refused to sell him any more alcohol. He burst out into tears. He held my hand. We consoled him. We prayed with him. We boosted him up. We gave him the one thing he needed.....love.
So, my job description now, includes Intervention Specialist....and according to my GM...a good soul.